Delivery

Delivery Information

Normal delivery hours for Fresh Petals are between 9am and 5pm Monday-Friday and 9am – 3pm Saturday & Sunday.

Fresh Petals offers same day delivery for orders submitted before 2pm AEST. 
And for business addresses (before 5pm) orders submitted before 12pm.

Orders requiring Saturday delivery must be placed by 5pm Friday.

Orders can be placed online 14 days prior to delivery. Orders outside of these terms will be confirmed 3 days prior to the delivery date selected.

 

Fresh Petals cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee individual time slots.

As Fresh Petals is closed on public holidays, we will deliver your gift on the next business day.

These Terms and Conditions govern the use of freshpetals.com.au (the web-site) and the purchase of any goods from it. The web-site is owned and operated by Fresh Petals (ABN 98 294 790 029).

Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). 

Fresh Petals reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions.

If you purchase goods and services from freshpetals.com.au or create a customer registration account with us, we may require you to provide your name, address, email address, credit card number or other details ("billing information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Fresh Petals with current, complete and accurate customer information when asked to do so by the web-site or an employee of Fresh Petals.

Prices may vary during Mother’s Day week, Christmas Holidays & Valentines week.

Flora will be determined by season and availability. We will do the upmost to provide the customer what is requested when physically possible.

Fresh Petals endeavours to provide the best possible quality & service available. If for some reason you are not completely satisfied with your product or service, please contact us within 24 hours of the occurrence.

For further assistance please contact our team on (08) 8344 9838 email: shop@freshpetals.com.au